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| These terms and conditions apply
to all orders for products placed with us over the
telephone or by fax, post, website or email. Please
read them carefully before ordering products from
us. Nothing in these terms and conditions affects
the statutory rights of consumers. |
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| We must receive payment of the
full price of the products and the delivery charges
before we can accept your order. We reserve the
right to refuse your order or to restrict the number
of products you may order. If an order is placed
via email you will be contacted by telephone to
confirm the purchase and provide the relevant payment
details whether it be by cheque or credit/debit
card. We will not usually cash any cheque we receive
from you or take any money from the credit/debit
account which you provide details of in respect
of your order until we have accepted your order.
We will acknowledge your order once we have received
payment whether it be over the phone or in store.
The products shall then be dispatched by Royal Mail,
or made available for collection in person. |
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Our prices are set out in our
store, on our website and on other literature. All
prices are in Pounds Sterling. Delivery charges
apply and will be communicated to you before completion
of your order if delivery is required. These are
added to your order and are dependent on the delivery
address you have supplied and the weight of the
products you have ordered.
Whilst we try to ensure that all prices are accurate,
mistakes can sometimes occur. If we discover an
error in the price of products you have ordered
before accepting your order, we will contact you
as soon as possible and give you the option of either
reconfirming your order at the correct price or
cancelling it. If we are unable to contact you we
will treat the order as being cancelled. If the
order is cancelled, we will refund any money which
we have taken from you. |
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| All goods must be paid in full
prior to your receiving of the item, either by cash,
cheque or credit/debit card. Tricot Shop makes no
additional charge for payment by credit card. Tricot
Shop also allow for orders over the phone using
a credit/debit card. |
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| All orders are subject to availability of products.
If we are unable to deliver a certain product we
will notify you and either refund the full amount
by cheque in the post or cancel your credit/debit
card payment accordingly. Alternatively, we may
offer an alternative to the item in question. |
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Tricot Shop delivers all goods
via Royal Mail. Delivery prices will become clear
when purchasing any product(s). We hold no responsibility
for mistakes upon delivery via Royal Mail and
will make every effort to inform you if the product(s)
shall be late.
We will deliver products ordered by you to the
address you provide to us. You will not become
the owner of the products until they have been
delivered to you, at which time they will also
become your risk and we will not be liable for
any subsequent damage, loss or destruction to
them. Tricot Shop will advise the customer of
any delay and the customer shall be entitled to
cancel the order within 24 hours of being notified
if the revised expected delivery date is unacceptable.
Subject to the right of consumers under The Consumer
Protection (Distance Selling) Regulations 2000,
Tricot Shopdoes not accept liability for the suitability
or specification of the goods. |
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Your Right To Cancel: Under The (British) Consumer Protection
(Distance Selling) Regulations 2000, you have the right to cancel an order
within seven days - starting from the day after you take delivery of the
goods. This only applies if the goods are in their original state and
original packaging and returned to Tricot Shop at the address below
(excluding knitting patterns and booklets).
If you wish to cancel your order, please call us immediately on 07780 70 70
40. If you have already received the product(s) you must carefully package
the product(s) and return them to us at your own expense. Goods returned to
must be accompanied by a copy of the original receipt, order number,
customer's email address, phone number and delivery address. All goods
should be sent recorded delivery, and must be insured for the full value of
the contents. Tricot cannot be responsible for lost or uninsured packages.
If you do not do so, we will charge you our direct costs of recovering the
product(s). We recommend that you use an insured courier service when
returning product(s) to us as we will not accept proof of postage as proof
of delivery. We do not accept liability for any damage caused to the
product(s) during transit. It would help us to know your reason for
returning the goods, so please include a short note explaining why.
Until you have returned the product(s) to us, you must keep them in your
possession and take good care of them. We will credit the price of the
product(s) to your credit/debit card or send you a cheque for the amount to
be refunded within 28 days of receipt of the returned item.
Refunds will be made within 28 days of receipt of
the notice of cancellation. |
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All the information on www.tricotshop.co.uk is accurate to the best of our
knowledge. However, we cannot guarantee that all product descriptions are
current and error free. We will correct errors as soon as they are brought
to our attention. Colour names and swatches are for your convenience only.
Because of the difference in which computer screens display colours, the
colour that you see may not match the actual colour of the yarn. If a
product you have ordered is not as described, you may cancel your order and
return the Goods to us in an unused re-saleable condition for a refund
(please see our Refunds & Cancellations Policy.
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All complaints should be addressed
to tricot Shop though our helpline on 07780 70 70
40. If the products we deliver to you are not as
ordered or are damaged, defective or of incorrect
quantity you should contact us within 7 days of
delivery. We will replace the incorrect, damaged
or defective products or make good the shortfall
in quantity or, at your option, credit the price
and delivery charges of those products to your credit/debit
card or send you a cheque for the amount to be refunded.
If you do not receive products ordered you should
notify us within 28 days of the date of your order
(please remember to allow at least 28 days for delivery).
We will deliver the products ordered or, if you
or we prefer, credit the price and delivery charges
of the non-delivered products to your credit/debit
card or send you a cheque for the amount to be refunded.
We shall not be liable for any delay, or other failure
to perform any part of the contract, as a result
of any factor outside our control, including but
not limited to delays cause by our couriers.
Nothing in these terms and conditions shall be construed
to exclude or limit any rights you may have as a
consumer to the extent that such liability and rights
may not be excluded or limited under applicable
statute or law. |
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| Tricot Shop does not disclose
buyers information to third parties. |
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The copyright in the design,
text, graphics, selection and arrangement of this
web site and its pages and downloadable files belongs
absolutely to tricot Shop or its content and technology
providers. You may reproduce and print off parts
of this web site only for the purpose of selecting
and beginning the order process for our products.
All other use is prohibited without our prior written
consent.
The trademarks, logos and service marks (collectively
'the trademarks') displayed on our website and in
our literature (whether registered or unregistered)
are and shall remain the property of their respective
owners. Nothing contained in our website or literature
shall be construed as granting any licence or right
to use any trademark displayed in our website or
literature without the prior written consent of
the relevant trademark owner. Your misuse or infringement
of any of the trademarks displayed in our website
or literature is strictly prohibited. |
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This website and its contents
are provided to you on an 'as is' basis. We do not
make and expressly disclaim to the fullest extent
permitted by law any and all representations or
warranties of any kind with respect to this website
and its contents including without limitation its
completeness, accuracy, fitness or suitability for
any purpose or freedom from viruses.
We, our directors, employees and other agents shall
not be liable for damages of any kind including
without limitation, direct, indirect, special or
consequential damages, loss of income or profits,
loss of or corruption of data, loss of or damage
to property or claims of third parties, arising
out of or in connection with your use of this website
or the products sold on this website.
We do not limit our liability for death or personal
injury caused by our negligence or any rights you
may have as a consumer to the extent that such liability
and rights may not be excluded under applicable
law. |
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| If any of these terms and conditions
are unenforceable it shall not affect the enforceability
of the rest of these terms and conditions. |
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| Other than as provided in these
terms and conditions, nothing said by our sales
personnel shall amount to a variation of these terms
and conditions or a representation about the nature
or quality of our product. |
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| Nothing in these terms and conditions
shall give any person who is not a party to the
contract any benefit or any right to enforce any
of the terms of the contract. |
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| These terms and conditions shall
be governed by and construed in accordance with
the law of England. |
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If you have any suggestions
or comments please telephone our helpline on 07780
70 70 40
Returns Address: Tricot Shop, High Street, Scunthorpe,
North Lincolnshire, DN15
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